About Us

What is the Coordinated Community Support Programme?

For too many people, the possibility of an acceptable standard of living is undermined by a financial crisis that puts their health and wellbeing at risk. This might include a need for emergency food or fuel, urgent need to replace broken white goods or furniture, or emergency travel or other utility expenses.

These needs are often addressed at a local level through local welfare assistance schemes. At their best, such schemes can both provide emergency relief and an opportunity to develop relationships with people in need of support. Not just resolving immediate crisis, but also helping to address underlying difficulties that lead to crises.

However, in many areas support is severely limited, and provision is frequently patchy, with both gaps and duplication. The incoherence of crisis support provision is illustrated in Linda, Mike and Casey’s story, from The Children’s Society’s “Not Making Ends Meet” report.


How does the programme work?

The Coordinated Community Support (CCS) programme works with four local authority areas, piloting initiatives that provide the support, guidance and resources local community organisations need to better coordinate crisis provision in their community.

The programme is locally led and the CCS team provide support with the development and delivery of local work streams.

The CCS Programme is being piloted in four local areas:

  • Norfolk
  • Oldham
  • Swansea
  • Tower Hamlets

In these areas we are working with local authority and voluntary and community sector partners involved in the delivery of crisis support to improve awareness of, access to, and coordination of provision for individuals and families in financial crisis.  

These local partnership networks are committed to:

  • Improving access to crisis support schemes
  • Creating simpler application processes
  • Addressing additional needs and providing aftercare to prevent recurrent crises
  • Sharing ongoing learning



What this means

Now in its second year, the CCS Programme is utlising learning from the pilot areas to develop a framework for the effective delivery of crisis support in a local area.

This framework is underpinned by the commitment of local partners to collaboratively:

  • Improve access to crisis support schemes

Too often people 'bounce around' between different services whilst trying to access crisis support.

The CCS programme tackles this by increasing the accessibility to local crisis support provision for those who need it, and by supporting local services to directly help people accessing crisis support – rather than just signposting them on to another organisation.

  • Create simpler, supported, application processes

When people do find out about the support available, making an application can be challenging. Requests can involve filling out lengthy and confusing forms, providing a large amount of evidence and waiting an often-unspecified amount of time to hear the outcome.

  • Address additional needs and preventing aftercare to prevent recurrent crises

Service users shouldn’t just be supported to address the immediate crisis, but to address the causes of crisis and prevent recurrence.

To do this staff need training and they need time. This enables them to work with service users to understand why they reached crisis point and identify what support would be needed to prevent recurrence. A warm referral can then be made to other appropriate services.

  • Contribute to the CCS Learning Programme 

Pilot and learning partner sites differ depending on the local context and identified priorities. This presents the opportunity to test different approaches and to learn from outcomes across the country, and allows the CCS Programme to adapt accordingly. Learning is shared amongst VCS organisations and Local Authorities in all pilot areas, in addition to a wider network of partner local authorities across the country.


10 steps of the Coordinated Community Support Programme

  1. Creating a network of local organisations working together to deliver better coordinated crisis support provision in the local area
  2. Mapping of the needs and provisions within the local area, any gaps in the services and projects needed for children, families and individuals to flourish.
  3. Training staff in community organisations on what crisis support is available locally, and how to access it.
  4. Raising awareness of what local support is available – locally and nationally, including the Local Welfare Assistance scheme.
  5. Cross organisational work led by the local organisations to improve and simplify local crisis support application processes.
  6. Creating a warm referral network with effective data sharing. This will enable those accessing crisis support to be referred to organisations that can help address a range of difficulties which may contribute to the recurrence of crisis.
  7. Supporting organisations to identify and respond to underlying issues which may contribute to the recurrence of crisis.
  8. Follow up with people receiving support to ensure they got the support they needed they are not facing a crisis.
  9. Providing an opportunity for service users to speak about the causes of crisis and the response they received, so we can improve responses in the future.
  10. Sharing learning from service providers and services with community organisations across the country to encourage them to work in community groups and establish effective crisis support schemes of their own.